Support
Need help with Lenzo? We're here for you.
Common Questions
How do I cancel my subscription?
Open Settings on your iPhone, tap your name at the top, then Subscriptions. Find Lenzo and tap Cancel Subscription.
Why isn't the camera recognising objects?
Make sure you have good lighting and a clear view of the object. Lenzo works best with everyday objects like food, furniture, and household items. Ensure camera permissions are enabled in your device settings.
What is a roleplay conversation?
After you scan an object and practise the word, Lenzo drops you into a short AI conversation built around it — like ordering at a café or asking a shopkeeper. You speak each reply, and Lenzo scores your pronunciation turn by turn.
Can I use Lenzo offline?
Browsing your saved words works offline. Camera scanning, pronunciation scoring, and roleplay conversations all need an internet connection.
How do I change my learning language?
Go to your Profile tab in the app, then tap on your current language to switch to any of our 8 supported languages.
What happens to my words if I switch languages?
Your vocabulary is saved per language. When you switch back, all your previous words and progress will still be there.
Manage Your Subscription
Subscriptions are managed through the Apple App Store. You can view, change, or cancel your plan at any time.
Open Subscription Settings